Your personal Airport Concierge will be waiting when you exit the aircraft with a personalised name board and they will escort you via the ‘fast-track’ immigration into baggage reclaim. They will assist you with your luggage and escort you through customs and to your final mode of transport or to waiting colleagues, friends or relatives in the Arrivals area, ensuring at all times you are on your way as quickly as possible. Remember you can book your own Chauffeur Drive with us and be escorted to directly to them outside the Terminal.
If you have a connecting flight your Concierge will be waiting when you exit the aircraft and will escort you to your departure gate. If you have time, why not let your Concierge escort you to the airport lounge where you can relax before being taken to your departure gate. You can easily reserve space in one of our Premium Lounges during the check-out process.
You will be greeted when you arrive at the airport’s entrance (or at your Chauffeur-driven car if booked with us) by your personal Airport Concierge. With many of our airline partners, we can provide you with priority check-in (if available) and escort you through this process. We will then escort you through the security control with priority access. If you have booked a lounge, we will take you there and ensure you’re settled in while you wait to board. Our Premium Lounges offer delicious snacks, treats, light bites and premium drinks. What’s more, the vast majority of the food and drink is complementary ensuring that whatever the reason for your journey, there is no need to board your aircraft feeling hungry. You can easily book use of a Premium lounge during the booking process from £28.50 per adult and £19.00 per child (airport dependent). Our partner lounges are open from 0500 until 2000 daily. Whilst waiting for your flight your Concierge will check that your luggage has been loaded. They will also offer to assist you with any shopping or collection of items required for your flights, such as food and beverages. A boarding time will be arranged with your Concierge who will collect you from the Premium Lounge or the Main Departure Lounge and escort you to the aircraft for priority boarding, if permitted.
Thanks for such exceptional experience.
Easy, clear and a good service.
Good communication and fast through the airport. A great VIP service and made a difference to our experience of a busy airport.
Excellent comms and service from Andy and his team. Everything ran smoothly on the day. Will definitely use service again
The communication from the initial booking to day of my flight was seamless, professional and nothing seemed like a big ask. Andy was absolutely superb and having professional individuals like Andy representing the brand is a credit. Andy was absolutely fantastic to getting me the information I needed, getting checked in and advising me of the process. The whole experience was seamless and I highly recommend Andy for anyone who truly wants that personalised professional service.
Fantastic service ! I was informed all the steps of the arrival of my guest , very well organised , made my mums trip such a stress free event . Will definitely book their services again in the future .
Absolutely amazing experience! Andy was so helpful. He went above and beyond to make sure the whole process was as smooth as possible! Thank you Andy!
I booked the meet & greet + chauffeur service for my parents, and they absolutely loved it! The service was very professional, and the team is friendly and accommodating. Price is also very reasonable. Special thanks to Andy who escorted my parents and kept me updated at all times!
I used the service at Birmingham Airport and was assisted by Ibby who provided a fantastic service. Hassle free - he collected me straight from the plane, fast tracked through immigration and assisted with all of my bags straight to a taxi. Great conversation too - I would highly recommend the service.
We arranged for my uncle to come and visit us from Paris to Birmingham to ensure he was well taken care of. The service we received from Andy was professional, very well organised and stressed free. Andy ensured he contacted me as soon as he was with my uncle. Upon my uncles return to Paris Andy ensured his journey back went smoothly and kept me updated untill he boarded the plane. We would definitely recommend this service. A special thank you to Andy.
We used VIP fly from Birmingham to San Francisco via Dublin. We had 9 cases, 3 carry on and 3 backpacks. Andy called the day before and arranged an extra van to take our cases to the airport. After we were dropped off at check in, Andy was incredible, sorting check in cases, helping us through security, taking us into the lounge and then collecting us when our gate was called. This level of service for the price is the bargain of 2023! Thank you so much Andy for making our relocation so stress free.
We had a family of 11, including 4 children and a baby. Jay and Andy assisted us, and we're absolutely superb, so accommodating. Met all three different parties of the family, whisked us through check-in (straight to the front), then straight to the front of the express lane for security, assisting us with bags all the way, then re-met us when boarding was ready. Such a great comfort, friendly and professional. Superb!
A brilliant service from the moment you book to Andy meeting you at the the gate with a brilliant warm anything to help service
With 2 children and a lot of luggage the help we received from Andy and his team made the airport experience a great start to our holiday.
Booked due to wife's mobility issues. Andy from this service was absolutely amazing from the beginning. Kept me updated regarding arrival and further progress. His help was even more appreciated as the airlines messed up luggage delivery and he helped in form submission and kept us regularly updated till the luggage was delivered a few days later. Would recommend wholeheartedly and thanks Andy once again for the dedicated help as per the booking.
Met as agreed as entering the terminal. Straight to check-in and also checked my Covid documents were correct as well before. 2 mins at security. All in all, a very pleasant experience.
Walked out of the aircraft and onto the jetway our Concierge was waiting for us. No queuing at immigration, he then kindly helped gather all our luggage and took us out via the customs area and assisted with loading into our taxi - 18 mins from the plane to our taxi - never had that before!
No need for Endurance Training…
Skip the queues at check in, stroll past any security queue’s and walk straight through to the shopping and your VIP Lounge, then be taken to your gate for boarding.
Depend on us…
We offer a professional, caring and seamless service to ensure that your trip gets off to the start you would expect.
Price Match Guarantee
We make sure to match any like for like price. In most airports we serve, we are the only permitted operators of this service. So why not cut out the middleman and come straight to us?
The Sky’s not the limit…
Choose both the time and the place you would like our Concierge to meet you.