Welcome - VIP-Fly Airport Concierge Services
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Our mission is to offer passengers comfort, convenience and relaxation when traveling through airports. Whether traveling for business or pleasure, on your own, or with your family, let us take care of your airport journey. With us by your side every step of the way, our airport concierge services are a secure and seamless experience for you and your loved ones. Our clients include business people, corporate clients, VVIP, dignitaries, families, or anyone who just wants a stress-free airport experience. Perhaps you are concerned about a traveler with an English language barrier or an unaccompanied minor, elderly relatives or friends, or just want to ensure you get the quickest airport experience, then let VIP-FLY.com assist you all the way.

Image of an airport arrivals board.


Your personal Airport Concierge will be waiting when you exit the aircraft with a personalised name board and they will escort you via the ‘fast-track’ immigration into baggage reclaim. They will assist you with your luggage and escort you through customs and to your final mode of transport or to waiting colleagues, friends or relatives in the Arrivals area, ensuring at all times you are on your way as quickly as possible. Remember you can book your own Chauffeur Drive with us and be escorted to directly to them outside the Terminal.

If you have a connecting flight your Concierge will be waiting when you exit the aircraft and will escort you to your departure gate. If you have time, why not let your Concierge escort you to the airport lounge where you can relax before being taken to your departure gate. You can easily reserve space in one of our Premium Lounges during the check-out process.


You will be greeted when you arrive at the airport’s entrance (or at your Chauffeur-driven car if booked with us) by your personal Airport Concierge. With many of our airline partners, we can provide you with priority check-in (if available) and escort you through this process. We will then escort you through the security control with priority access. If you have booked a lounge, we will take you there and ensure you’re settled in while you wait to board. Our Premium Lounges offer delicious snacks, treats, light bites and premium drinks. What’s more, the vast majority of the food and drink is complementary ensuring that whatever the reason for your journey, there is no need to board your aircraft feeling hungry. You can easily book use of a Premium lounge during the booking process from £28.50 per adult and £19.00 per child (airport dependent). Our partner lounges are open from 0500 until 2000 daily. Whilst waiting for your flight your Concierge will check that your luggage has been loaded. They will also offer to assist you with any shopping or collection of items required for your flights, such as food and beverages. A boarding time will be arranged with your Concierge who will collect you from the Premium Lounge or the Main Departure Lounge and escort you to the aircraft for priority boarding, if permitted.

Image of a mother and child looking out of airport window onto the runway.

Our Customers Say

VIP Time

VIP Time

No need for Endurance Training…

Skip the queues at check in, stroll past any security queue’s and walk straight through to the shopping and your VIP Lounge, then be taken to your gate for boarding.

VIP Confidence

VIP Confidence

Depend on us…

We offer a professional, caring and seamless service to ensure that your trip gets off to the start you would expect.

VIP Savings

VIP Savings

Price Match Guarantee

We make sure to match any like for like price. In most airports we serve, we are the only permitted operators of this service. So why not cut out the middleman and come straight to us?

VIP Choice

VIP Choice

The Sky’s not the limit…

Choose both the time and the place you would like our Concierge to meet you.

We’re here to help you experience the ultimate comfort and convenience when travelling through airports.